Sandra Nightingale

Project Team · 1 meeting

S4 — 2026-05-12 1000 PT

Assessment Discussion · 45 min · draft

Summary

Sandra Nightingale (Back Office Operations Lead) on TransitCore delivery. Sandra runs back-office operations for TransitCore, covering the customer and collections layer.

Analysis

Generated by claude on 2026-05-15. Status: draft

By dimension

Transition to Sustainable O&M

medium

Hyper-care was planned for two months and has run far longer.

  • Hyper-care was planned for two months and has run far longer. [00:12:33 · Sandra · stated · medium]

O&M Operating Model Design

medium

The operating model is organized around individuals rather than institutions.

  • The operating model is organized around individuals rather than institutions. [00:12:33 · Sandra · stated · medium]

Agency Relationship: Transparency and Trust

high

The agency relationship is strained by disclosure-form and count management.

  • The agency relationship is strained by disclosure-form and count management. [00:12:33 · Sandra · stated · high]

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