Process
Three-phase methodology, executed remotely. Each phase carries its own evidence trail and is reviewed before the next begins.
Discovery
CompleteStructured stakeholder interviews and asynchronous questionnaires across the SWAT leadership and the broader delivery organization. Captures stated practice, perceived constraints, and the implicit operating model.
Mobilize & Gather
- Scope confirmation and SOW alignment
- Access provisioning (ADO, SharePoint, Teams)
- Document collection initiated
- Interview scheduling across 50+ staff
Input & Synthesis
- Interviews conducted across the seven assessment dimensions
- Root-cause analysis and pattern mapping
- Cross-functional synthesis
- Draft sense-check with CRTA leadership
Verification
In progress
Operating-artifact review, observation, and triangulation of stakeholder claims against ground truth.
Each claim is tagged stated / observed / triangulated.
Azure DevOps
Access secured- Defect & rework patterns — reviewing
- Ticket flow + taxonomy — reviewing
- Test artifact review — reviewing
Documents
Access secured- SOPs + RCA samples — reviewing
- Periodic program reports — reviewing
- SharePoint review — reviewing
Live observation
- Teams meetings observed
- Cross-source claim triangulation
Findings & Readout
Active
Final assessment package, executive summary, and leadership readout. Builds in parallel with the
Verification arc; each finding is escrowed at draft until Dhiraj review, then promoted
to counsel-approved before any CRTA-tier surfacing.
Deliverables
- In progress Executive findings summary
- In progress Seven-dimension assessment report
- In progress Prioritized recommendations with owners and timing
- In progress PrimeTDAP platform handover
Readout audience
-
Mark McGinnCRTA — Chief Transformation Officer; engagement sponsor
-
Cortney BarbotCRTA — Delivery / PMO
Additional attendees only by Mark's explicit request.