Voice of Customer (VOC)
Meetings with NY tolling agency leadership — primarily NYSTA, MTA Bridges & Tunnels, and the Port Authority counterparts.
No VOC meetings yet. Use the + Upload button on the left to add one — pick "VOC meeting" as the category.
VOC meetings always run in Notes mode: the analyzer paraphrases (no quotes, no timestamps, no speaker attributions) so the output is shareable; only Bhupinder & DJ see the underlying recording / transcript. Chat respects the same boundary — non-admin chat answers are sourced from Notes only.