TECHNOLOGY & DELIVERY ASSESSMENT · EXECUTIVE SUMMARY

NY Tolling — Technology & Delivery Assessment

The takeaway

Generate the Summary content from the Decks page to populate this line — synthesized from 14 findings + 0 recommendations.

14

Findings across 7 dimensions

0

Prioritized recommendations

0

CRTA can run internally

14

Evidence citations · 50+ sessions

Conducted by Primus Software Corporation (Alex Rivera · Jordan Lee) for CRTA State & Local Solutions · April 17 – May 8, 2026 · drawing on direct voice-of-customer conversations with NY tolling agency leadership.

Last updated May 11, 2026 at 19:00 hrs EST

DIAGNOSTIC · ALL 7 DIMENSIONS AT A GLANCE

Where the program stands

Severity reflects the dominant finding tier per dimension; capability is Primus's external read of CRTA's in-house strength.

D1

QA & Test

QA and Test Effectiveness: primary synthetic finding

Critical Capability: unknown

D2

Resources

Testing Resource Optimization: primary synthetic finding

Critical Capability: unknown

D3

Release Flow

Release Efficiency and Delivery Flow: primary synthetic finding

Critical Capability: unknown

D4

Environment

Environment Optimization: primary synthetic finding

Critical Capability: unknown

D5

Transition O&M

Transition to Sustainable O&M: primary synthetic finding

Critical Capability: unknown

D6

O&M Model

O&M Operating Model Design: primary synthetic finding

Critical Capability: unknown

D7 P

Agency

Agency Relationship: Transparency and Trust: primary synthetic finding

Critical Capability: unknown

7 triangulated-high 0 triangulated-medium 0 single-high 14 findings total · 0 recommendations

INSIGHTS · METHODOLOGY + PROGRAM SHAPE

The diagnostic, the evidence, the action — at a glance

Every finding is sourced; every dimension's findings flow to specific recommended actions. Nothing here is opinion-only.

FINDINGS BY SEVERITY

EVIDENCE MIX

FINDINGS → RECS BY HORIZON

D1 QA & Test

1 1

2

none yet

0

D2 Resources

1 1

2

none yet

0

D3 Release Flow

1 1

2

none yet

0

D4 Environment

1 1

2

none yet

0

D5 Transition O&M

1 1

2

none yet

0

D6 O&M Model

1 1

2

none yet

0

D7 Agency

1 1

2

none yet

0

Severity triangulated-high triangulated-medium single-high other Evidence CRTA stakeholders Agency leadership (VOC) Recs short-term medium-term long-term

COST OF INACTION · WHAT TO DO IN 30 DAYS

What's at stake — and what to do this month

What's at stake

Generate Summary content from the Decks page to populate the stakes panel.

Short-term actions (within 30 days)

No short-term recommendations yet.

PROGRAM MARKERS · WHAT MUST BE TRUE BY EACH

The structural arc by CRTA's program markers

Marker-anchored, not date-anchored. CRTA's calendar drives the dates; Primus identifies what must be in place at each marker for the program to land safely.

Generate Summary content from the Decks page to populate the four marker-anchored structural shifts (SWAT closures · O&M go-live · SAT · steady-state O&M).

Of the 0 medium- and long-term recommendations: 0 CRTA-internal · 0 partner · 0 external help