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TECHNOLOGY & DELIVERY ASSESSMENT

NY Tolling
Insights

Where CRTA is strong · what the recommendation set looks like

Capability
7 dimensions · Primus's honest external read
Recommendations
0 recs · 3 horizons
0 CRTA-internal
Evidence base
14 findings · 14 citations

Last updated May 11, 2026 at 19:00 hrs EST

Primus Software NY Tolling Assessment · Privileged & Confidential · Attorney Work Product · Prepared at the Direction of CRTA General Counsel · Do Not Forward CRTA

CONDUENT CAPABILITY · IN-HOUSE ASSESSMENT

0 gaps · 0 partial · 0 strong

Where CRTA's in-house capability is strong, partial, or has a real gap — relative to what the findings show each dimension needs.

D1 QA & Test unknown
D2 Resources unknown
D3 Release Flow unknown
D4 Environment unknown
D5 Transition O&M unknown
D6 O&M Model unknown
D7 · P Agency unknown

Reading: Strong — capability + bandwidth in-house   · Partial — capability exists but under-resourced or under-empowered   · Gap — capability does not exist at required scale   · P = dimension added by Primus (presented to agencies Apr 30).

Primus Software NY Tolling Assessment · Privileged & Confidential · Attorney Work Product · Prepared at the Direction of CRTA General Counsel · Do Not Forward CRTA

RECOMMENDATION SET · SHAPE AT A GLANCE

0 recommendations · 0 you can run with your team

True-advisor framing: every recommendation tagged with the honest execution-path — CRTA-internal where you have in-house capability, Partner where co-execution is optimal, External help where outside FTEs are realistically needed.

0 CONDUENT-INTERNAL
0 PARTNER
0 EXTERNAL HELP
0
SHORT-TERM · WITHIN 30 DAYS
0
MEDIUM-TERM · 1–3 QUARTERS
0
LONG-TERM · 6–18 MONTHS

Open the Recommendations deck for the full list grouped by horizon, with first-action and owner per recommendation.

Primus Software NY Tolling Assessment · Privileged & Confidential · Attorney Work Product · Prepared at the Direction of CRTA General Counsel · Do Not Forward CRTA